Chlorn
FAQ what to know.
At Chlorn we hear from you, our customers. Infomration here should help cover some of the basics.
At Chlorn we hear from you, our customers. Infomration here should help cover some of the basics.
Chlorn is a subscription-based pool maintenance supply delivery service that provides all the essential chemicals and testing supplies needed to properly maintain your swimming pool. Each monthly delivery includes detailed instructions tailored to your specific pool needs.
Our service delivers a personalized monthly package of pool maintenance supplies directly to your door. Based on your pool specifications (size, type, location) and seasonal needs, we curate the exact chemicals and supplies required to keep your pool in optimal condition each month.
Each delivery includes:
No. You can cancel your subscription at any time with no penalties. We do offer discounted rates for customers who commit to 6 or 12-month subscriptions.
Visit our website at chlorn.com and complete the pool profile questionnaire. This information helps us customize your monthly deliveries to your specific pool requirements.
During sign-up, we collect details about your pool size, type (vinyl, concrete, fiberglass), location, usage, and existing equipment. Our pool care algorithm then calculates the precise quantities of chemicals and supplies needed for optimal maintenance throughout the year.
Yes. You can adjust your delivery frequency in your account settings. However, for optimal pool care, we recommend maintaining the monthly schedule as our supplies are portioned accordingly.
Absolutely. All chemicals provided by Chlorn meet or exceed industry safety standards and come with clear safety instructions. Our products are the same professional-grade supplies used by pool maintenance companies.
We offer specialized subscription packages for saltwater pools. These include salt cell maintenance supplies, salt level testing equipment, and appropriate chemicals designed specifically for saltwater systems.
Yes. While our system automatically selects what your pool needs based on the season and your pool specifications, you can adjust your preferences in your account. You can add or remove certain products before each monthly delivery is processed.
Our core service focuses on consumable maintenance supplies. However, we do offer discounted rates on equipment replacements like filter cartridges and pump parts when needed. Major equipment is available through our partner network at member-only pricing.
Pricing varies based on your pool size and type. Our subscription packages start at $XX/month for small pools and increase based on additional requirements. You can get an exact quote by completing our pool profile at chlorn.com.
Your account is charged 5 days before each scheduled delivery. This gives you time to make any adjustments to your upcoming order if needed.
Standard deliveries arrive within 2-5 business days of processing. We also offer expedited shipping options for an additional fee.
Each delivery includes detailed instructions specific to your pool. Additionally, our customer support team includes pool technicians who can answer questions via phone, email, or chat. Premium subscribers also have access to video consultations.
Our customer support team is available to help diagnose issues. If additional supplies are needed, we can arrange for an emergency delivery at standard rates. Our digital portal also provides troubleshooting guides for common pool issues.
Yes. All customers have access to our pool care specialists during business hours.
If any product arrives damaged, simply take a photo and submit it through your account or contact customer service. We'll ship replacements immediately at no additional cost.
You can cancel your subscription anytime by contacting customer service. Cancellations must be made at least 7 days before your next scheduled delivery to avoid being charged.
Due to the nature of pool chemicals, we cannot accept returns on opened products. Unopened, undamaged products may be eligible for return within 30 days of delivery. Please contact customer service for return authorization.
You can pause your subscription for up to 6 months. During this time, you'll maintain access to our digital resources and customer support. We'll send you a reminder email before automatically resuming your deliveries.
Yes. If you're not completely satisfied with our service, please contact us within 30 days of your first delivery, and we'll work to resolve any issues or provide a refund for your first month's subscription.